Using SMLETS to assign an incident to a user

May 25, 2012 at 5:25 PM

I have been trying to do this for quite some time. I have already created an incident and filled in all of the fields with the appropriate information. All I need to do now is have that incident assigned to one of our people. I can only assign it by the name as I am not an administrator and do not have access to things such as templates or higher functions. I do have the System Center Service Manager console where I can create, edit, and assign tickets to myself or others. I feel that SMLETS should have this functionality as it seems rather rudimentary.

In the end I want to create a new incident with New-SCSMIncident (which I have already done) and assign it to myself (using DOMAIN\Username as that already works) so that it is ready for me later in my queue.

Is this possible in any way, shape, or form?